OneChat > Researches > Customer Experience Solutions

Customer Experience Solutions

Customer contact is our thing. Our team have been involved in millions of customer interactions and counting. OneChat can provide a range of omni channel solutions to delight and engage your customers.

With our customer contact solutions you can be assured whether you are looking to gain, retain or educate, OneChat has a solution that can meet your organisations needs.

videochat customer

Let OneChat Be An Extension Of Your Brand

Every customer interaction is crucial to your business. It is your Organisations chance to shine in the eyes of your customer and have them as advocates of your brand. To do this effectively you need a customer contact solution that can provide everything your customers need, via any channel they choose.

At OneChat, our consultants are trained extensively in customer contact and look for opportunities to enhance the customer experience. First time, every time.

People think of loyalty as a customer for a lifetime, but it really is much simpler than that. It’s about the next time, every time”

Shep Hyken

Grab your slice of the pie

  • Customer Centric Approach
  • Retain and Delight Your Customers
  • Brand Advocacy and Protection

OneChat will work with our clients to create a Consequence Management Framework which ensures clear accountability and drives ownership and discipline across all levels. The intent of the framework is to ensure that we have the right people following the right processes to deliver the right outcome, for our clients and their customers.

OneChat will work collaboratively with our clients to design and deploy a governance model which reflects functional, operational and strategic alignment, and continued evaluation of OneChat’ performance against our clients’ Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives.

Our proposed governance model will incorporate various functional authorities from both sides in order to manage escalations

In collaboration with our partners, OneChat can provide an inbound omni channel solution for your business. Our agents will handle customer queries across channels and look to provide value on each and every call.

If a customer is a potential flight risk, our agents can look at opportunities to provide solutions that retain them as customers, whilst protecting your brand. No two customer interactions are the same and at OneChat, you and your customers will never be just another number.