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Graeme Sala

OneChat President

Bringing over 25 years of financial and operational leadership experience to the role, Graeme provides expertise to the Company’s financial strategy.

Prior to OneChat, Mr. Sala held the role of Head of Investments/Treasurer for Medibank Private Limited and was responsible for all treasury activities covering the Group. He was a key member of the finance leadership team.

He holds an MBA and Double degree in Business

From Graeme...

“I have worked in senior positions with two of the largest Health Funds in Australia, and have consulted for a number of Non for Profit Health Funds. I believe that a strong partnership around customer experience can only increase customer acquisition and decrease churn.”

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Daryl Ellis

OneChat Advisory Board

A proven business leader through his time at Wesfarmers, Woolworths and now a senior leader at Westpac. He is renowned as a business development and client relationship manager motivated towards building successful business networks and maximizing business development opportunities. It is his education, focus and commercial acumen around customer experience delivery points that hold him in high regard within the business community

From Daryl...

“It amazed me how many times the boards I reported to that offshoring and nearshoring were a false economy and growth retarding. They were forever focused on the initial cost saving not to see that costs blew out once operational. I have designed, built and operated customer management facilities for some great organisations across the globe both on and offshore ”

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Scott Allan

Director of Sales & Partnerships

Scott is an outsourcing, business development and contact centre professional with over 15 years experience in a wide variety of sales and operational roles including running his own contact centre consulting business’ . He is currently in the role of Director Of Sales and Partnerships with OneChat.

Experienced in contact centre out/insourcing as well as offshoring, his career to date in this field has taken in a number of verticals including finance, insurance, energy, not for profit, retail and consumables.

Scott has also been at the forefront of projects that have led his contact centres to be finalists in the Auscontact Contact Centre of the Year Awards in 2013 & 2014. He has also been recently named one of the 30 Most Creative Corporate Leaders To Watch by Insights Success Magazine, 2017.

Contact Scott today if your business is looking to improve their operational efficiency, increase customer experience, drive performance and ROI.

Email: scott@onechat.melbourne

Phone: 0431 376 980

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James Gan

Director of Operations and Resourcing

James is a commercially focused workforce planning and business operations specialist who has more than 20 years of people management and contact centre operations experience across telecommunications, utilities, entertainment, customer service, financial divisions, government sector, education and retail industries.

His areas of strength include contact centre operations, workforce management, operational risk analysis and management, change management, process analysis and improvement, business continuity and disaster recovery planning, executive business reporting, business strategy planning, budget forecasting, resources planning and analysis to drive efficiency and optimisation across multiple business units.

He has track record of effectively leading small to large contact centres, executive reporting and workforce planning teams in complex and competing environments within nationwide and multinational based companies.

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Nina Baird

OneLearn Training & Talent Manager

As OneLearn Training & Talent Manager, Nina’s role is to develop implementation training programs in consultation with clients to ensure that we are an extension of their brand.

Nina’s training programs have been instrumental in OneChat achieving the APAC Top 25 Customer Experience Management Solution Providers award for 2017.

The programs incorporate the alignment of: Product knowledge, QA Compliance , KPIs/ Pricing Matrices , Company guidelines, Legal requirements, Company values and Solution and resolution requirements.

Nina has extensive contact centre operational and training experience, across a broad cross section of clients and verticals.

In her previous appointments, Nina has contracted as a hospitality trainer to McDonalds, Hungry Jacks and KFC. Other roles have included 13 years in senior, 5 star hospitality, customer service and sales appointments.

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Brad Jennings

Head of IT (OneCloud)

Brad brings a wealth of experience and knowledge in the contact centre IT field and as a director of his own IT company for almost 20 years.

Brad has worked across a range of verticals and understands the requirements of the modern customer in terms of IT solutions.

Brad’s role as Head of IT (OneCloud) will ensure that OneChat are on the cutting edge of IT development, systems and processes to ensure our clients customers receive enhanced experiences now and into the future.