Our team

OneChat > Our team

Graeme Sala

OneChat President

Bringing over 25 years of financial and operational leadership experience to the role, Graeme provides expertise to the Company’s financial strategy.

Prior to OneChat, Mr. Sala held the role of Head of Investments/Treasurer for Medibank Private Limited and was responsible for all treasury activities covering the Group. He was a key member of the finance leadership team.

He holds an MBA and Double degree in Business

From Graeme...

“I have worked in senior positions with two of the largest Health Funds in Australia, and have consulted for a number of Non for Profit Health Funds. I believe that a strong partnership around customer experience can only increase customer acquisition and decrease churn.”

daryl new

Daryl Ellis

OneChat Advisory Board

A proven business leader through his time at Wesfarmers, Woolworths and now a senior leader at Westpac. He is renowned as a business development and client relationship manager motivated towards building successful business networks and maximizing business development opportunities. It is his education, focus and commercial acumen around customer experience delivery points that hold him in high regard within the business community

From Daryl...

“It amazed me how many times the boards I reported to that offshoring and nearshoring were a false economy and growth retarding. They were forever focused on the initial cost saving not to see that costs blew out once operational. I have designed, built and operated customer management facilities for some great organisations across the globe both on and offshore ”


Kate Baxter

Skills, Strategy & Vitality Manager

A proven leader within People Development Vertical, Kate has over 15 years’ experience in identifying talent in multiple sectors. Leading National teams in both Traditional Recruitment as well as a passion for Diversity Recruitment and Training, Kate has won many accolades in her industry as a passionate leader who is both commercially astute and people orientated.

With qualifications in Business Management and Kate’s years of experience successfully consulting to multiple businesses makes her a very qualified leader to champion our One Program and people needs.

As the Skills, Strategy and Vitality Manager, Kate’s role is to develop sophisticated and robust people strategies to entice talented people into the OneChat family, ensure they have the skills and vitality to be successful.


James Kerr

Skills, Strategy & Education Manager

A brand's strength is determined by the passion, capability and drive of those whom represent it. We live in a global age where there has never been more ways of interacting with our preferred businesses; from retail to live web chat, over the phone to social media, we expect a great experience the first time, every time.

James embodies this belief, and is driven in his pursuit of providing training and support to the next generation of customer experience experts. James comes from a diverse training and development background within one of the worlds largest brands, Samsung, where he drove unparalleled customer experience, sales and support training across their newly developed retail division as well as their offshore customer care centres.

He holds extensive qualifications across the training and development industry, as well as within marketing and advertising.