Our team

OneChat > Our team

Kate Baxter

Skills, Strategy & Vitality Manager

A proven leader within People Development Vertical, Kate has over 15 years’ experience in identifying talent in multiple sectors. Leading National teams in both Traditional Recruitment as well as a passion for Diversity Recruitment and Training, Kate has won many accolades in her industry as a passionate leader who is both commercially astute and people orientated.

With qualifications in Business Management and Kate’s years of experience successfully consulting to multiple businesses makes her a very qualified leader to champion our One Program and people needs.

As the Skills, Strategy and Vitality Manager, Kate’s role is to develop sophisticated and robust people strategies to entice talented people into the OneChat family, ensure they have the skills and vitality to be successful.


James Kerr

Skills, Strategy & Education Manager

A brand's strength is determined by the passion, capability and drive of those whom represent it. We live in a global age where there has never been more ways of interacting with our preferred businesses; from retail to live web chat, over the phone to social media, we expect a great experience the first time, every time.

James embodies this belief, and is driven in his pursuit of providing training and support to the next generation of customer experience experts. James comes from a diverse training and development background within one of the worlds largest brands, Samsung, where he drove unparalleled customer experience, sales and support training across their newly developed retail division as well as their offshore customer care centres.

He holds extensive qualifications across the training and development industry, as well as within marketing and advertising.