Our mission
OneChat > Mission

We pursue relationships based on transparency, persistence, mutual trust, and integrity with our employees, customers and other business partners.

OUR VISION

ACCOUNTABILITY

We provide outstanding service through teamwork, accountability and innovation of which is reflected in the quality of our results.

RETURN ON INVESTMENT

Our overriding goal is to add value to our partners organisation and more importantly your customers through value added solutions that enhance the customer experience and provide positive ROI to your business.

CUSTOMER EXCELLENCE

Teamwork, experience, accountability and innovation – all of which is reflected in the quality of our results.

WHY WE EXIST

Our lives are moving faster and we are all busier than ever before; and things are not going to slow down.

We are all customers and we expect our issues to be resolved just as quickly as we are moving; via understanding, effectiveness and reliability.

OneChat’s values stand for that delivery point, placing the customer as our Number ONE priority now and into the future.

Our clients entrust us to solve difficult problems in a manner that is secure and confidential from our first contact with them. Trust is the first attribute our clients recognise when we discuss solutions rather than problems.

At OneChat, our DNA is first time, every time

We see our biggest competition as ourselves, and as customer contact experts we know how to drive continuous improvement for OUR clients.

“I have worked in senior positions with two of the largest Health Funds in Australia, and have consulted for a number of Non for Profit Health Funds, and I believe that a strong partnership around customer experience can only increase customer acquisition and decrease churn.”

Graeme Sala – OneChat President 

“It amazed me how many times the boards I reported to that offshoring and nearshoring were a false economy and growth retarding. They were forever focused on the initial cost saving not to see that costs blew out once operational. I have designed, built and operated customer management facilities for some great organisations across the globe both on and offshore ”

Daryl Ellis – OneChat Advisory Board Member

ONECUSTOMER LAB ®

OneChat is committed to providing our clients solutions that go above and beyond compared to our competitors. To that end we have built our own continuous improvement centre via our OneCustomer Lab ®