About Us

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150 Years Experience, The OneChat Story

We might be the new kid on the block by name but our management team and advisory board brings over 150 years of experience in contact centres, business and outsourcing across verticals such as FMCG, retail, finance, health, insurance and more. OneChat are the customer contact experts.

OneChat’s inception was not just based around providing and delivering on best practices but we know the importance of cost to a business after being on the other side of the desk. There must be a value beyond experience that delivers your business real return on investment.

Our pricing models have been designed to be transparent and in true partner engagement. We know that our pricing will be the leader in our industry whilst not comprising the highest of standards that will increase your customer engagement and ROI.

Your business can rely on OneChat to provide your customers with a first time, every time customer experience. Utilizing our skills, experience and omnichannel technology , OneChat can address any challenges you may be facing in relation to customer lifecycle management via our award winning, state of the art contact centre facility in Scoresby ,Victoria.

 

Why Choose OneChat ?

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The new customer is always on, always connected, and always juggling an ever-changing arsenal of tools — from mobile phones to social networks. So when it comes to doing business, they expect each touchpoint to be as productive as any other. No exceptions, no excuses.

So it’s no surprise that the new customer is reaching out to the contact centre from all directions. Just think about the touchpoints that can be used to resolve a problem or make an informed purchase decision.

OneChat knows the Australian consumer better than most. With our team’s 150 years combined experience managing the customer lifecycle across a number of industries you can be sure…We KNOW customer contact – and the new customer.