WHY CHOOSE ONECHAT ?

Reduce Costs

Consolidate your customer contact footprint into a single (or reduced) contact centre solution to drive productivity, efficiency, reduce operational costs and enhance the customer experience to drive ROI for your business.

Continuous Improvement

Our management team have worked on a wide variety of campaigns over the last 18 years with some outstanding results. You can be sure when you partner with OneChat that we know Continuous Improvement

Innovation

OneChat is committed to providing our clients solutions that go above and beyond compared to our competitors. To that end we have built our own continuous improvement centre via our OneCustomer Lab ®

OneProgram

Implementation and continued performance is integral to your business success. This is where OneChat’s patented OneProgram provides confidence. One governs every step of implementation, governance, operational and cultural performance

Blended Solutions

OneChat will provide your customers a seamless customer service experience. We do this via our unique blended approach where we have consultants move from order takers and transactional interactions to our dedicated solutions providers across multiple channels and work types.

We've Sat In Your Chair

Our advisory board and senior managers have sat on the side of the desk that have made decisions around outsourcing opportunities for their businesses and understand the key factors that make a successful partnership with the right vendor.

As ex treasurer and head of investments at Medibank, I decided it was time. Myself and a few like minded industry leaders had had enough of the lack of quality and substantial costs associated with the Customer Service Management Industry from both an insourced and outsourced perspective. Instead of complaining, we did something about it. We created OneChat, a company comprising of 150 years experience from our chosen business verticals, to deliver on our vision.”

Graeme Sala, President 

CUSTOMER CONTACT MADE SIMPLE

ATTRACT & RETAIN

OneChat can help your business acquire new customers and retain existing ones

ACQUIRE & RETAIN

Our team will use our extensive experience to convert potential customers into buyers or retain existing ones via our "blended" approach

ENGAGE & DELIGHT

Customer centricity is not just about offering great service, its about providing a great experience across the whole customer lifecycle

AN EXTENSION OF YOUR BRAND

We will be an extension of your company's brand and manage the lifecycle of your customers at every touchpoint

INNOVATION & TECHNOLOGY

No, we arent quite made scientists but we do have our own lab !

OneCustomer Lab®

The OneCustomer Lab® is our innovation hub where we work with our tech partners around enhanced omni-channel capabilities as well as our clients key stakeholders and their customers

Let’s Chat 1800 01 CHAT (2428)

WHAT WE DO

Whatever your business needs OneChat can customise a turnkey solution for you.

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Customer Acquisition & Retention

Get more customers, drive new business and decrease customer churn

Customer Experience Solutions

Customer contact is our thing. Engage & delight your customers

on demand

On Demand Contact Centre Solutions

On demand, whenever you need us, we’ve saved you a seat !

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OneCustomer Lab ®

Continuous Improvement & Innovation to enhance the customer experience

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Omni-channel & Technology Solutions

Communicate with your customers via their channel of choice

Get Your Free Proposal

 

 

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Games of table tennis and pool
Years Combined Customer Management Experience
Social Media Channels
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REQUEST A CALL BACK

“It amazed me how many times the boards I reported to that offshoring and nearshoring were a false economy and growth retarding. They were forever focused on the initial cost saving not to see that costs blew out once operational. I have designed, built and operated customer management facilities for some great organisations across the globe both on and offshore” 

Daryl Ellis, OneChat Advisory Board

Why Outsource...Onshore ?

As outsourcing became unpopular, Australian companies started to onshore again, making it their market differentiator in order to appeal to Australians.

Today, companies are realizing that customer excellence is really what drives people. A sub-par customer service can result to customer loss, and it’s a tough pill to swallow. Businesses are now seeking ways to make sure that they are identified with excellent customer service.

The customer of today and tomorrow have changed the way we interact. The new generation wants broader, warmer, more personalised conversations with businesses, different from the cold, monotonous, and over-scripted talks a lot of offshore businesses implement.

Customers now have different preferences in terms of communication, and multi-skilled BPO providers who can also supply different communication channels can help tremendously in providing superb customer service.

The shift to outsourcing in Australia is happening. While companies who prefer in-housing processes is still the majority (55%), the rapid change of market expectations is requiring businesses to raise the competitiveness.

Australian businesses are seeking partners that can add value and they are looking to build more partnerships locally and realising the benefit to outsource…onshore.